Bursa Kerja Khusus

Guest Service Centre Manager

Job Description

* Report directly to the Front Office Manager and overseas all Guest Service Centre Agents.
* To encourage efficient and effective inter-departmental communication in order to promote teamwork.
* To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
* To delegate duties and responsibilities to Guest Service Centre Agents and ensure that work processes are in a logical order.
* To ensure proper staffing at all times.
* To encourage colleague development and promote a positive working environment.

* To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
* To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
* Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
* Anticipate and recognize individual guest needs.
* Pass on requests in a timely and accurate manner to appropriate colleagues.
* Take restaurant reservations during the restaurant’s non-operating hours.
* Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
* Operate the Guest Service Centre as the main command centre in the event of an emergency.
* To handle all guest complaints and comments relating to the department tactfully.
* To perform any other reasonable duties as required by the Front Office Manager.

Requirements

* 5 years Guest Service Centre experience in a luxury hotel.
* 2 years experience in Guest Service Centre Management in a luxury hotel.
* Excellent leadership skills and ability to motivate his/her team.
* Excellent knowledge of computers and systems.
* Successful problem solving skills.
* Excellent ability to communicate written and spoken English and Indonesian.
* Outgoing and enthusiastic personality.
* Excellent overall communication and organization skills.
* Ability to multi-task and work under pressure.
* Ability to stand for extended periods of time.
* The ability to work well in a team environment.
* Be a self-motivator and motivator of others.
* Be able to consistently delight and satisfy our guest.

Please send comprehensive resume with subject title of position applied for,

recent photograph and salary expected to the following email:

mojkt-apply@ mohg.com

Due to high volume of applicants received, incomplete documents will not be processed. Only short listed candidates will be contacted.