Bursa Kerja Khusus

Guest Service Centre Manager

Job Description

* Report directly to the Front Office Manager and overseas all Guest Service Centre Agents.
* To encourage efficient and effective inter-departmental communication in order to promote teamwork.
* To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
* To delegate duties and responsibilities to Guest Service Centre Agents and ensure that work processes are in a logical order.
* To ensure proper staffing at all times.
* To encourage colleague development and promote a positive working environment.
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