We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in Sofitel Bali Nusa Dua Beach Resorts. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
• Oversee daily operations of Front Office, Concierge, and Night Audit functions
• Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
• Implement and maintain service standards across all front office areas
• Develop strategies to maximize profitability while ensuring guest satisfaction
• Train, mentor, and supervise front office staff to deliver exceptional customer service
• Handle guest complaints and concerns promptly and professionally
• Assist in creating and implementing front office policies and procedures
• Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
• Ensure compliance with all safety and security protocols
• Participate in regular management meetings and contribute to the overall success of the hotel
Qualifications
• Proven experience in front office management or a similar role in the hospitality industry
• Strong leadership and interpersonal skills with the ability to motivate and guide a team
• Excellent problem-solving abilities and a creative approach to enhancing guest experiences
• In-depth knowledge of front office, concierge, and night audit operations
• Understanding of housekeeping operations and their impact on front office efficiency
• Demonstrated ability to maintain and improve service standards
• Proficiency in maximizing profitability while balancing guest satisfaction
• Bachelor’s degree in Hospitality Management or related field (preferred)
• Proficiency in hotel management software and property management systems
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• Flexibility to work various shifts, including nights, weekends, and holidays
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to remain calm and professional in high-pressure situations
• Empathetic approach to handling guest concerns and staff management